1. Orders and lead time
Standard and custom cake orders should normally be placed and confirmed at least 24 hours before the requested delivery or pickup time. Highly detailed decoration, special shapes, larger cakes or busy dates may require more notice. An order is considered confirmed after Shah-Roj has accepted the details and any required payment arrangement has been agreed.
2. Prices and custom designs
Prices shown on the website are starting prices unless clearly stated otherwise. Final pricing may change according to cake size, flavour, decoration, shape, writing, topper requirements, delivery location and the complexity of a custom design. Shah-Roj will confirm the final amount before custom preparation begins.
3. Reference photos and handmade variation
Reference images are welcome and are used as inspiration. Because every cake is handmade, small differences in colour, placement, texture, flowers, piping, writing and other decorative details are natural. Shah-Roj will aim to keep the overall look and requested theme as close as reasonably possible.
4. Payments
Available payment methods may include cash on delivery, bank transfer and approved mobile financial services shown at checkout or confirmed directly by Shah-Roj. Customized or higher-value orders may require an advance payment before preparation. Never send a PIN, OTP or banking password to Shah-Roj.
5. Delivery and receiving the cake
Delivery charges depend on the destination. Decorated cakes are delicate and may require careful local handling. Customers should provide a correct phone number, address and delivery time and should be available to receive the cake. Delivery timing can be affected by traffic, weather or circumstances outside reasonable control, so an exact minute cannot always be guaranteed.
6. Changes to an order
If you need to change the date, flavour, size, message, design or delivery information, contact Shah-Roj as early as possible. A requested change may not be possible after ingredients have been purchased or baking and decoration have started, and additional work may change the final price.
7. Cancellation
Please contact Shah-Roj immediately if your plans change. If preparation has not started and no special cost has been incurred, Shah-Roj will try to accommodate the cancellation fairly. Once ingredients, custom toppers or other order-specific items have been purchased, or baking and decoration have begun, some or all of an advance payment may become non-refundable.
8. Refunds and order problems
If there is a genuine problem with an order, contact Shah-Roj as soon as possible and provide the order details and clear photos where relevant. Each issue will be reviewed based on the circumstances. Where Shah-Roj confirms a fault, an appropriate solution may include correction, replacement, partial refund or refund depending on what is reasonable and possible.
9. Food handling and customer responsibility
Once a cake has been handed over or delivered in good condition, it should be transported, stored and handled carefully. Customers should follow any storage guidance provided by Shah-Roj. Damage caused after handover by heat, incorrect storage, tilting, impact or unsuitable transportation is outside Shah-Roj’s control.
10. Contact
For questions about an order, cancellation or these terms, contact Shah-Roj Home Made Cake by phone or WhatsApp at +880 1730-861626 or email info@shah-rojhmcake.shop.
Current website policy: August 2026. Shah-Roj may update these terms as ordering and delivery arrangements develop.